CO-OCCURRING COLLABORATIVE SERVING MAINE
Bridging Mental Health and Substance Abuse Services
Co-Occurring Mental Health and Substance Use Disorders Curriculum
Frequently Asked Questions
This list of FAQs has been compiled from a list of frequently asked questions that users have sent us and is designed to help you with any problems you might encounter when using our on-line curriculum. If you have a FAQ that is not in this list please contact us to add it.
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External Links
Q: Why do links to other web sites pop-up in a separate window?
A: All links that take the user away from the course material have been designated to appear in a new or blank window. Simply close this new window once you have finished with the web site. You will see the CCSME training site directly below that window. If you accidentally close the CCSME training site simply open a new browser window and type in www.ccsmetraining.org and navigate to where you left off in the material (the server will ask you for your user name and password).
Q: I clicked on a link that took me to an address on the Web that did not match the link I clicked or I clicked on a dead link, why did this happen?
A: We make every effort to make sure that our external links are updated (they have been updated to the best of our ability as of 6/2005), however, CCSME has no control over external sources of information nor can we be held responsible for any changes or deletions made to these links. Please try to retrace your steps to the home page and locate the link you have been pointed to if this occurs. In many situations we have provided the home page link in addition to the targeted link.
POP-up Windows
Q: What if I can't see a test once I have clicked on the link for it?
A: You probably have pop-up window blocker software installed on your system. You must deactivate the software to allow our pop-up windows to work.
Q: I am trying to view a slide on your pages, why can't I see it?
A: As above, you must disable pop-up windows. Another possible cause is that the window that contains the slide is hiding below the main window. Windows allows multiple browser windows, simply move your mouse down to your task bar (or to whatever location your task bar is locked) and click on the window that contains the slide. It is best to close each slide window once you have finished viewing it. Keep in mind that slides appear when you roll over a slide area, you do not have to click on it.
Submitting Tests
Q: How do I know if a test has been submitted properly?
A: You should get a confirmation page stating that you have completed the test. You only have to submit tests at the end of each competency. Module-based tests are not submitted and are only there to enhance your learning experience. Once you complete each competency you should also receive a certificate in Adobe Acrobat PDF format via your e-mail address.
Viewing Videos
Q: I am trying to view a video but it won't play.
A: If you have the plug-in for the video (the videos are available in three formats, Macromedia Flash™, Apple Quick Time™ and Microsoft Windows Media™) you should be able to play each video. There may be something wrong with the plug-in you have or your browser and operating system may be out-of-date. If this is the case please consult the help sections of these programs. You can click on links above to get the proper plug-in if you wish. We are not responsible for any videos that do not play on a user's system. The videos and slides are meant as additional amenities to the curriculum and are not crucial to complete the course.
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94 Auburn Street, Suite 110
Portland, Maine 04103
General Information: 207-878-6170
Fax: 207-878-6172
ccsme@ccsme.org